Privacy Policy — Tullys Domestic Appliances

This privacy policy sets out how Tullys Domestic Appliances uses and protects any information that you provide when using this website or contacting us directly.

Tullys Domestic Appliances is a trading name of Ruislip Appliances Limited, a company registered in England and Wales (Company No. 00607584), with its registered office at 112–116 Pembroke Road, Ruislip, HA4 8NW.

We are registered with the Information Commissioner’s Office (ICO). Registration number: ZC167080

This policy is effective from June 2026 and may be updated from time to time. Please check this page periodically.

1. What information we collect

We may collect the following information:

  • Your name and contact details (email address, phone number)
  • Enquiry details submitted by email, phone or WhatsApp
  • Information you provide when signing up to receive marketing communications

We do not operate an online contact form. We do not collect payment information through this website.

2. How we use your information

We use the information we collect to:

  • Respond to your enquiries about products and services
  • Send you information about products, offers and services we think may interest you, where you have given permission for us to do so
  • Maintain internal records
  • Improve our products and services

3. Email marketing

We may contact existing customers by email with information about relevant products and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at sales@tullys.co.uk.

We do not share your personal data with third parties for marketing purposes.

4. Providing your data to others

We may disclose your personal data to our insurers and professional advisers where reasonably necessary for insurance, risk management or legal purposes. We may also disclose your data where required by law or to protect the vital interests of any person.

5. Retaining and deleting personal data

We will not keep your personal data longer than necessary. As a guide:

  • Usage/analytics data: retained for up to 3 years
  • Enquiry data: retained for a minimum of 12 months and a maximum of 3 years
  • Correspondence data: retained for a minimum of 12 months and a maximum of 3 years

6. Website analytics

This website uses Google Analytics 4 to collect anonymised data about how visitors use the site. This helps us understand which pages are most useful and improve the website over time. No personally identifiable information is collected through analytics. Google’s privacy policy is available at google.com/policies/privacy.

7. Cookies

This website uses cookies. A cookie is a small file placed on your device that helps the website function and allows us to analyse traffic. You can choose to accept or decline cookies via the cookie notice when you first visit the site, or by adjusting your browser settings. Declining cookies may affect your experience of the website.

You can manage cookies in your browser:

8. Security

We are committed to keeping your information secure. We have appropriate technical and organisational measures in place to protect against unauthorised access, loss or misuse of personal data.

9. Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you read the privacy policy of any site you visit.

10. Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict how we process your data
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the ICO at ico.org.uk

11. Amendments

We may update this policy from time to time by publishing a new version on this page. We may notify you of significant changes by email.

12. Contact us

To exercise any of your rights, or if you have any questions about this policy, please contact us:

Tullys Domestic Appliances
Ruislip Appliances Limited
112–116 Pembroke Road, Ruislip, HA4 8NW
Email: sales@tullys.co.uk
Phone: 020 8366 8632